Factors Influencing The Use Of Healthcare Information System Among Healthcare Practioners In A Malaysian Private Hospital
Consistent with the advanced development in Information and Computer Technology, the use of healthcare
information system (HIS) has become common in almost all hospitals worldwide. However, problems related to resistant to
the use of the health information system (HIS) among healthcare practitioners are still prevalent. Hence, there is a need to
understand the factors that influence healthcare practitioners in using the system. This study aims to provide an
understanding of the factors influencing the use of HIS among medical practitioners in a Malaysian private hospital. Framed
within the socio-technical perspectives, this study attempted to understand the users, technology, personal, work practice,
organization and patients that hinder or facilitate the use of healthcare information system. It provides a different perspective
of understanding the factors that influence the use of healthcare information technology, which is commonly perceived as
independent from each other. Seven healthcare practitioners, consisting of doctors, nurses, a medical technician and an IT
manager were interviewed and data were analyzed qualitatively. It was found that the users, technology, work practices and
organizational management play a significant role in influencing the ways healthcare information system used. These factors
tend to interact and influence each other as they shape the ways in which the healthcare information system is use, leading to
fully utilization or underutilization of the system. This study demonstrates that the implementation of HIS is a complex
process and the factors influencing the use of technology need to be viewed as interacting and influencing each other.
Keywords- Factors Influencing Usage, Healthcare Information System, Socio-technical Approach.